Transportation, food insecurity, language barriers, and coverage disruptions can determine whether members complete recommended care—and whether healthcare organizations meet their quality goals. The Impact of Social Determinants of Health Services in Quality Measures explores how integrating social care into the member journey can support care gap closure, medication adherence, preventive care, and stronger quality performance.

With Blooming Health, the New York State Office for the Aging achieved a 38% average survey response rate and a 300% increase in social engagement and program utilization. Participants reported a 10% reduction in loneliness, while operational staff reported saving 10 hours per week per person, demonstrating the potential to expand staff capacity while improving outcomes.

Key Takeaways
- Social needs shape quality performance & population health outcomes
- Closing the loop requires follow-through
- AI and automation expand care teams’ capacity to deliver personalized support