Western Reserve Area Agency on Aging, serving five counties in northeast Ohio, faced a critical time management challenge: daily wellness check-ins consumed 60 staff hours per week, leaving little time for clients with urgent needs. By partnering with Blooming Health to implement automated workflows, the organization transformed routine check-ins into an intelligent, scalable system that flags only clients needing assistance while automatically logging those doing well.

Key Results:

• 90% time reduction – Daily wellness checks dropped from 3 hours to 20 minutes per day

• 50% increase in clients served – Same 4-person team now serves 600 clients (up from 400)

• 82.6% response rate – High engagement with automated check-ins via voice calls and texts

• 15 hours per week reclaimed – Staff time redirected from routine calls to direct crisis intervention and client services

• Hours to intervention – Response time to client crises improved from days to hours