By partnering with Blooming Health, WellMed transformed its outreach from time-consuming manual effort into automated, multilingual, preference-based communication. This shift enabled specialists to scale support, gather meaningful feedback, and refocus their time on compassionate, high-touch care.

Results & Outcomes

• Reached 2,500+ families with consistent, automated communication

• Delivered 45,003 messages across text, voice, and email based on caregiver preference

• Achieved a 17.2% response rate

• Established ongoing touchpoints with 1,500+ monthly interactions during peak periods

• Provided bilingual outreach and accessible communication for tech-hesitant populations

• Eliminated hours of manual outreach, freeing staff to focus on high-need caregivers