Allegheny County Area Agency on Aging Pilots New Platform to Connect Residents with Older Adult Services
PITTSBURGH – The Allegheny County Department of Human Services Area Agency on Aging is piloting a new communications platform to expand area residents’ access to Older Adult Services. The new service, which will allow for text messages, voice calls and email in up to 80 languages, will launch on April 17 with a roll out text message to all County seniors who are currently registered with the Department’s Senior Line database.
The new platform will help Aging communicate information about its services, provide referrals, and quickly collect survey data for service feedback. Older adults will receive timely assistance, Home Delivered Meal updates, information about farmers market vouchers, housing and utility resources, and information to stay engaged with activities through the many Senior Centers in our County.
“In this day and age, it’s easy to miss out on valuable opportunities or simply to forget an event someone had intended to attend. We hope this new approach to communicating important news reaches our consumers with consistent, up-to-date information on solutions for basic needs and social and education activities to help them stay connected,” Dr. Shannah Tharp Gilliam, Director of Aging Services at the Allegheny County Department of Human Services.
Text messages from the platform will appear on users’ phones with the identifier “Allegheny Aging” and come from 412-356-9046. Messages will not be used for any solicitation or requests for payment of any kind and recipients will be able to opt out of these communications, if desired.
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